Privacy Policy

Last Updated: June 17, 2026

At Veer Ji Naan, accessible from our website and via our integrated WhatsApp communication channels, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information collected and recorded by Veer Ji Naan and how we use it.

This policy is applicable to all visitors to our website and users who engage in digital communications with us, particularly through the WhatsApp Business Platform / Meta API.

1. Entity Details

Veer Ji Naan is officially registered and operated under the following credentials:

  • Registered Entity: Veer Ji Naan
  • Udyog Aadhar Number: UDYAM-JK-07-0085632
  • Shop Registration Number: 98370329
  • Location: Ranbir Singh Pura, Jammu and Kashmir

2. Information We Collect

When you communicate with us via our Meta WhatsApp API integration or when placing order requests, we collect and process the following customer and lead information:

  • Phone Numbers: The active WhatsApp phone number used to contact our services.
  • WhatsApp Profile Details: Your WhatsApp Display Name and profile photo, as permitted by the Meta API.
  • Message Contents: The text messages, media (photos of orders, locations), voice notes, and details of culinary requests sent to our WhatsApp line.
  • Order & Culinary Preferences: Specific items requested, special baking instructions (e.g. extra butter, crispness), delivery/takeaway instructions, and transaction history.

3. How We Use Your Information

We use the collected information for the following internal business purposes:

  • To respond to your inquiries, reservations, or takeaway orders initiated via WhatsApp.
  • To coordinate delivery or pickup timings for our fresh tandoori naans and kulchas.
  • To verify orders and provide updates regarding order status.
  • To improve our culinary selection and client customer experience.

Strict Privacy Commitment: All lead and customer data is used strictly for internal purposes. We do not sell, rent, trade, or share your personal data with any third parties.

4. Data Sharing & Meta API Integration

Because our communications run via the Meta WhatsApp API, your chats, media, and phone numbers are transmitted through and processed by Meta Platforms, Inc. (WhatsApp’s parent company) in accordance with Meta's developer and business data handling guidelines. We advise reviewing Meta's privacy policies to understand their platform infrastructure data terms.

5. Data Retention & Opt-Out Rights

We retain your WhatsApp message history only as long as necessary to fulfill your dining requests, provide support, or comply with local business record regulations.

You can choose to terminate your communication with us at any time. Simply reply with "STOP" or block our contact card on WhatsApp to prevent further automated updates or communications from our system.

6. Consent

By interacting with our website or messaging our WhatsApp communication line, you hereby consent to our Privacy Policy and agree to its terms.